Q: How long will it take to receive the pentagonal magnetic toy I purchased?
A: Normally, it takes 1-2 working days for the order to be processed and shipped. Express shipping time will vary by region, generally you will be able to receive the goods within 5-10 working days after the order is shipped.
Q:How can I check the progress of my order?
A: You can log in to your account and check the order status and estimated delivery date on the "My Orders" page. Once your order ships, you will receive a confirmation email with tracking information.
Q: How to browse and purchase the pentagonal magnetic toys in the collection?
A: On the product page, you can click the "Add to Favorites" button to add the product to your favorites. In your personal account, you can enter "My Collection" to view and purchase your favorite products directly.
Q: Can I know in advance when my order will be shipped?
A: Yes, you can estimate the shipping date in the shopping cart or checkout page. Please note that this is an estimate only and actual shipping dates may be subject to adjustment.
Q: Can I cancel or modify an order I have placed?
A: Due to our fast order processing speed, once the order is confirmed, it is difficult to modify it in time. If necessary, please contact our customer service as soon as possible and we will try our best to assist you.
Q: Are flexirotate Toys safe?
A: Yes, our pentagonal magnetic toys comply with international safety standards. Made of environmentally friendly materials and passed strict quality testing to ensure product safety and reliability.
Q: What should I do if my package is lost or damaged?
A: If there is a problem with your package during transportation, please contact our customer service immediately and provide the order number and photos, we will solve the problem for you as soon as possible.
Q: Is there a return policy?
A: Yes, we offer a no-questions-asked return policy within 30 days. Please see our Returns Policy page for more information or contact customer service for assistance.
